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This applies to enumeration property options where the label is different than the internal value. You may also see this error if the value in your file is the property option's label rather than its internal value. This applies to multi-select, dropdown select, radio select, and checkbox type properties. The same record matches more than one of the existing options defined for an enumeration property. Ambiguous enumeration option What the error means For example, the error will appear as AMBIGUOUS_ENUMERATION_OPTION in the file, but you will find it as Ambiguous enumeration option in the table below. Please note: the error codes in a downloaded file will contain capital letters and underscore characters, but are listed in normal text within this article. In other cases, records will not import and the import file will need to be corrected before reimporting. In some cases, records with errors will be imported and can be corrected either in HubSpot, or by correcting the import file and reimporting. The following is an alphabetized list of error codes with details for the error and possible steps for resolution.

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Once you've identified import errors, learn how to resolve specific errors.

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In the file, identify the error code in the Error code column, the affected record's object in the Object type column, the reason for the error in the Reason column, and property values for the record in additional columns.

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Click the downloaded zip file to extract the CSV file, then open the CSV file.

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To download the list of errors in a file, above the table, click Download errors as file.

To view more information about an error, hover over the row, then click View details.

If a value isn't imported, it means the value in that specific property's column could not be imported, but other columns in the row could be imported. If a row isn't imported, it means all columns in the affected row could not be imported.

Error impact: the number of rows or property values that were not imported as a result of the error.

Error type: the type of error for the affected column.

HubSpot property: the property in HubSpot that was matched with the affected column.

Object type: the CRM object assigned to the affected column.

Import column from file: the column header in your file that was affected by the error.

In the table, view the following information:

If the import had errors, the Import errors section will appear.

On the Summary card, view the number of rows imported, new records created, and existing records updated.

You can also review a summary for a previously completed import. Once you complete an import, you'll be automatically brought to a summary of the import, including an overview of any errors. Please note: since HubSpot only detects errors in the first three rows, there may be additional errors in the rest of your file that were not resolved.

Once you've resolved an error, there will be a success checkmark in the Mapped column.

To learn more about the specific error, click Learn more about this error.

To view more details about the property you're mapping to, click View property.

Click right to expand and view each additional option.

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Click the dropdown menu to update the format (e.g., Date format).

You cannot edit a read-only property, so you'll need to update and re-import your file to resolve the error.

If a property is read-only (e.g., certain default HubSpot properties), you can click View property to view the property's details.

Update the property based on the recommendation, then click Save. The property editor will appear in the right panel. View the recommended solution, then depending on the error, select an option:

If there is a recommended solution, the Fix this error section will appear.

In the right panel, view more details about the error type, including which column and rows are impacted.

Hover over the exclamation exclamation icon, then click Fix import errors in the pop-up box.

To resolve these errors from the Map columns in your file to HubSpot properties screen:

If any of the following errors are detected, they are brought to your attention while mapping properties in the import process: Fix errors during an importīefore you've completed an import, HubSpot checks for certain errors in the first three rows of your file. Below, learn how to resolve errors detected during an import, download an error file, view error details, and correct issues in your import file or Salesforce.īefore starting an import or fixing a file with errors, learn the relevant terms and requirements for importing into HubSpot. When importing records into HubSpot, you may encounter errors.